Support
Need help with one of our apps? Browse the frequently asked questions below or get in touch with us directly.
General
We develop and maintain a portfolio of mobile applications available on the Apple App Store and Google Play Store. Visit our homepage to see all our current apps.
Most of our apps are free to download and use. Some apps may offer optional in-app purchases or a premium version with additional features. Check the app listing on your store for pricing details.
Our apps are available on iOS and Android. Some apps may be available on only one platform — check the respective app store listings for availability.
Account & Data
You can delete your account directly from within the app. Depending on the app, follow one of these paths:
Settings → Account
- Open the app and go to Settings.
- Tap Account.
- Tap the Delete button.
Settings → Feature Requests
- Open the app and go to Settings.
- Tap Feature Requests.
- Tap the three-dot menu (⋮).
- Select Profile.
- Tap the Delete button.
You → Account
- Open the app and go to You.
- Under Account, tap Delete my account.
Once you request deletion, your account is scheduled for permanent removal. Your account and all associated data are permanently deleted from our servers within 30 days. If you change your mind, simply sign back in before then and the deletion will be cancelled. After that, this action cannot be undone. Copies can remain in our backups for up to 13 weeks until they expire.
Without the app: email [email protected] from the email address you sign in with, asking us to delete your account. We'll confirm by email and schedule it the same way.
Deleting your account doesn't cancel a subscription: cancel it in the App Store or Google Play first (see “How do I cancel a subscription?” below).
To delete your data from our servers, you need to delete your account. Follow the steps in “How do I delete my account?” above.
Once your account is scheduled for deletion, all associated data will be permanently removed within 30 days.
For apps that store data only locally on your device, uninstalling the app will remove all local data immediately.
Every app sends crash reports and usage statistics, which never include what you type or enter. Most of our apps keep what you create on your device only. If you sign in (some apps need an account; in others, only the feature requests board does), we keep your email address and what the app stores in your account. Some apps show ads from Google AdMob.
Please review our Privacy Policy for full details.
If the app uses cloud sync, your data will automatically be available on your new device after signing in. For apps that store data locally, use your device's built-in backup features:
iOS
- Open Settings → [Your Name] → iCloud → iCloud Backup.
- Tap "Back Up Now" on your old device.
- On your new device, restore from the iCloud backup during setup.
Android
- Open Settings → System → Backup.
- Make sure backup is turned on for your old device.
- During setup on your new device, choose to restore from your Google backup.
Troubleshooting
Try these steps:
- Make sure you have the latest version of the app installed.
- Restart your device.
- Uninstall and reinstall the app.
If the issue persists, please contact us at [email protected] with your device model and OS version.
Try the following:
- Ensure your device has enough free storage space.
- Update to the latest OS version.
- Close other background apps to free up memory.
If the problem continues, reach out to us with details about your device.
We appreciate bug reports! Please email us at [email protected] with the following:
- A description of the issue
- Steps to reproduce it
- Your device model and OS version
- Screenshots or screen recordings (if possible)
Purchases & Subscriptions
Restore previous purchases linked to your store account:
iOS
- Open the app.
- Go to Settings within the app.
- Tap "Restore Purchases".
- Sign in with your Apple ID if prompted.
Android
- Open the app.
- Go to Settings within the app.
- Tap "Restore Purchases".
- Make sure you are signed in with the same Google account used for the original purchase.
If you still have issues, contact us.
Subscriptions are managed through your device's app store:
iOS
- Open Settings on your device.
- Tap your name → Subscriptions.
- Select the subscription you want to cancel.
- Tap "Cancel Subscription".
Android
- Open the Google Play Store app.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Select the subscription you want to cancel.
- Tap "Cancel subscription".
We cannot cancel subscriptions on your behalf.
Refunds are handled by Apple or Google, depending on where you made the purchase:
iOS
- Visit reportaproblem.apple.com.
- Sign in with your Apple ID.
- Find the purchase and select "Request a refund".
- Choose your reason and submit.
Android
- Open the Google Play order history.
- Find the order you want to return.
- Select "Request a refund" or "Report a problem".
- Follow the on-screen instructions.
Contact us if you need help navigating the process.
Still need help?
Can't find what you're looking for? Our support team is happy to help. Send us an email and we'll get back to you as soon as possible.
[email protected]